1. Delivery fee is not included on quotes unless required. 

2. Dellis Furniture can arrange delivery Australia wide in most cases, for most of our products. 

3. Dellis Furniture can't deliver to PO boxes. 

4. If Dellis Furniture arranges the delivery, we accept responsibility for: 
     i.    Booking the delivery in with one of our delivery companies. 
     ii.    Any damages that occur in transit to the items.

5. Imported items will be delivered via courier and will require a signature upon delivery. Parcels will not be left unattended, unless required by the client upon order. Dellis Furniture can't take responsibility by parcels that have not been signed off by the client. 

6. Delivery of Australian made pieces require the service of a specialist removals company. 

7. For items that are in stock, please allow up to 5-10 business days for delivery from dispatch date. Please note that this timeframe may be extended to remote areas, due to the frequency of delivery to the area by the carrier. 

8. For custom orders, please allow approximately 7-9 weeks for Sydney deliveries and 9-10 weeks for interstate deliveries, from ordered date. 

9. In most cases, the freight company responsible for the delivery will contact the customer to advise a delivery date and time. This notice usually takes place from 24-48 hours prior to delivery. If more time for organising a delivery time is needed, please let Dellis Furniture office know prior to ordering. In case we're using a courier service, we can't guarantee that they'll be able to give the client this notice, and a tracking number will always be provided by us via email/ebay message.

10. Dellis Furniture requires all customers to check the items of furniture for damages before signing the delivery docket. Dellis Furniture checks all furniture prior to dispatch, and it is, therefore, the customer's responsibility to check for any damages on delivery. The delivery driver will hand the customer a delivery docket. By signing this document, the client acknowledges that the goods have been received in good condition. Inspection of products is required on delivery. Any damage must be noted on delivery docket presented to you by the carrier for signature. Notification is required within 24 hours to our sales office of any damages or shortages. We will not be responsible for any damage unless we are notified within a time period specified above. 

11. Once the delivery docket is signed, the customer has acknowledged that the goods have been received in good order and has accepted the goods in that condition. Therefore, it is important to check the items thoroughly before signing this delivery docket. 

12. If any of the items has been damaged in any way, items have not been received, or the item is incorrect in any way, please do not accept the delivery or sign the delivery docket for the relevant item(s). If an item is damaged, it must be placed back on the delivery truck and returned to Dellis Furniture's showroom, located at 656 Crown Street, Surry Hills, NSW, 2010. A call to our showroom on (02) 9319 75 18 is to be made to advise of the damage of the product. 

13. Any damaged items will be replaced by Dellis Furniture as soon as possible. The item(s) will be repaired at the discretion of Dellis Furniture. The customer will be advised of a new delivery time for the items(s) once they are ready for dispatch. 

14. Freight is quoted based on delivery to ground level. Please advise if there are stairs or if access is difficult, as the freight company will not deliver unless advised in advance. Extra charges may apply. 

15. It is the customer's responsibility to check that access is feasible for delivery of the item prior to ordering/purchase. Please be conscious of passages that could cause delivery issues (e.g. stairwells, hallways, doorways, elevators, etc.) and may result in possible additional delivery charges. Dellis Furniture, therefore, will not take responsibility for an item that does not fit through the access area or the designated space in the customer's home. If you live in an apartment/unit with lift access, please make sure that the furniture items ordered fit inside the lift for access to all levels. Please contact us via email for any measurements you may need of our products prior to ordering. Dellis Furniture will not be held liable and will accept no claims on this basis. No returns on any furniture items, or custom made orders will be accepted if the customer has not taken this into consideration prior to ordering. 

16. Oversize, extremely heavy or fragile items cost more to courier and will incur an additional delivery surcharge. 

17. Some furniture may require assembly. If your furniture is delivered, the assembly is available for an additional fee. Please contact us for the prices of assembly on different furniture items. It's the customer's responsibility to let Dellis Furniture know prior to delivery that assembly is required so that our drivers have the correct tools for assembly. All assembly fees must also be paid prior to delivery, as we use third party courier services, and drivers cannot accept cash on delivery. 

18. If the customer arranges their own delivery from the Dellis Furniture showroom or warehouse, Dellis Furniture holds no responsibility once the item(s) leaves our premises. 

19. The ETA (Estimated Time of Arrival) on all orders is only to be used as a guide. Dellis Furniture is not responsible for delays on Australian made or imported products due to third party problems (manufacturing delays, material delays, shipping delays, customs or quarantine, depot delays etc). Dellis Furniture does not offer refunds due to delays on orders or deliveries.