General Policies


Please read these terms and conditions carefully. These terms and conditions are subject to change without notice. If you do not agree with these terms and conditions, please do not access this website or buy our products. 

2. Prices displayed are in AUD and include GST, but excluding delivery. All pricing is subject to change without notice. Dellis Furniture may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Dellis Furniture requests payment for increased prices, you may cancel an order by giving notice to Dellis Furniture, which must be received within seven days of the announcement of the increase. 

3. Quotations are valid for 4 weeks barring errors or omissions. Prices are ex-factory and an additional freight component must be charged. 
4. Modifications to Australian made products outside the standard specifications and measurements may be possible. All requests for modifications must be discussed and are subject to Dellis Furniture's approval. Additional lead-time and surcharge may apply. 

5. All drawings, dimensions, samples, descriptive matter and specifications are intended as a guide only. Dellis Furniture reserves the right to change, alter or modify the design, dimensions, construction or costing of any item of furniture without prior written notice. 

6. Some of the images of our products are digital renderings. Because they are not real pictures, the final product can have a different colour or different surface wood grain. Dellis Furniture will not accept any change of mind and/or returns in case the customers do not like the colour/tone or the grain of the final product. 


Timber Product Information

We take care to provide you with accurate descriptions of colour and images of the products; however it may be possible that the colour of your item may be different from the photos shown on your screen. Also, many of our products are handmade and there may be variance in colour or tone for this reason. We will not offer a refund due to a variation in colour. Please come visit us to check out products before purchasing if you have any hesitation in the purchase. 

Our recycled timber products are made from timber reclaimed from old houses, wooden boats, old doors, building materials etc. Due to the nature of recycled timber, the products will come with some natural imperfections. 

This type of timber gives this furniture a unique and individual charm. Sometimes, timbers may still have old slight paint marks in areas. The surface of each item may not be smooth, and unevenness may occur. Sometimes cracks/splits may occur in recycled timber, this is a natural occurrence of this type of timber and is no way a fault. Timber may then be used to fill these cracks, which will blend in with the appearance and give every item a unique look. Putty, wood glue and sawdust may be used to fill in cracks and gouges when necessary. 

Old hardware, like bolts, nails, screws may be still visible in some items, otherwise, when these materials have been taken off, marks and dents may still be visible on the timber. The colour tones on the timber will vary from piece to piece. You cannot request a certain colour as all pieces come in their own individual colour and finish and no two pieces will ever be the same. This is part of the rustic recycled charm of this furniture. If you have any hesitations please avoid purchasing these products. 

Dellis Furniture's custom made items are handcrafted in Australia out of solid timbers and veneers. Being handmade, items can show a variance in colour or pattern, a proof that each piece is unique and made to order. All solid timber and timber veneer has, by nature, variations in grain, colour tone and texture. Dellis Furniture cannot guarantee that colour or wood grain of any piece of timber furniture will match different pieces. In addition, exposure to light and/or temperature changes can affect the condition of your furniture over time. Dellis Furniture will not offer a refund due to a variation in colour from the depicted on our website and your screen. 

1. A 50% deposit of the total invoiced amount is to be paid on the placement of the order. 

2. Furniture orders can be paid by cash, cheque (made payable to Dellis Furniture), EFTPOS, Direct Deposit, Credit Card or PayPal. 

3. The outstanding balance on any order must be paid and cleared prior to dispatch, including the freight charge, if any. Because we use courier services to deliver our goods, drivers will not accept cash on delivery; therefore, any final payment must be made prior to delivery. 

4. Orders will be emailed to customers for approval. It is customer's responsibility to read through all information provided and double check specs and details prior to signing off. All orders will be amended and emailed back to the client until correct. Manufacture of furniture will commence once both approval and deposit are sorted. 

5. Once approved, any request for subsequent changes on your order must be sent in writing. There's no guarantee provided that the changes requested can be done. Any variation or cancellation agreed to by Dellis Furniture may incur additional costs. 

6. Any orders on Australian made standard ranges have a lead-time of approximately 7-9 weeks. For custom made pieces, lead-time is approximately 10-12 weeks unless stated otherwise. Upholstery items lead-time starts from the moment the manufacturer receives the material in the factory from the suppliers. 

7. All custom orders (ie. orders that are not our standard sizes, colours or designs) must be signed off by the customer. Dellis Furniture will not accept any change of mind and/or returns on custom orders. (Please also see #10 on delivery terms and conditions below) 

8. Usually, custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken at the placement of order. 

9. For Australian Made standard items, if the order is cancelled after 5 working days from receipt of deposit, a 30% cancellation fee will be deducted from the deposit received. 

10. Goods purchased in separate orders (eg: orders placed months apart), can't be guaranteed to belong to the same batch, and may vary in terms of colour, finish and small details. Suppliers and manufacturers constantly change materials, fabrics, hardware, etc and all finishing is handmade. For more chance of consistency in your order, we recommend purchasing items at once. 

11. Dellis Furniture's manufacturers order all fabrics and leathers on behalf of customers from various fabric houses. It is possible for customers who own material to provide it as long as it shows clear labels containing, supplier's name and details, as well as order number and project/client's name. A surcharge is applicable in this instance, please contact us for more info.