RETURNS, REFUNDS AND EXCHANGES

Please choose carefully, we do not normally give refunds due to change of mind or wrong decisions. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on our website or in store. Please read our ‘General’ terms and conditions for more info on product descriptions.
11. We want you to be totally happy with our products and services. If you are not happy with your order for any reason and wish to make an exchange please contact us to discuss how we are able to help you.

12. Any claims must be made within 7 days of purchase and/or receipt of goods.

13. Dellis Furniture is not responsible for ensuring that the products are suitable for a particular purpose unless it is self-evident or is made known to us.

14. Dellis Furniture does not accept responsibility for incorrect measurements supplied by customers and/or third party contractors.

15. Strictly no refunds, returns or exchanges will be given for the following:
viii. “Sale” items
ix. “As is” items
x. “Display” items
xi. “Custom Made” items
xii. “Made to Measure” items
xiii. Items that have been modified or ordered specifically for you.
xiv. Items that have been misused contrary to user instructions

16. It is the customer’s responsibility to pay for all freight charges of returned goods.

17. In order to minimise the risk of fraud, all purchases made on a debit/credit card or via PayPal will be credited back to the original card or PayPal account used.

18. Acceptance of goods returned does not signify any agreement by Dellis Furniture or their representatives for a refund, exchange or credit.

19. Items must be returned in their original condition, unopened in original packaging/boxes (when present) within 7 days of receipt.

20. Our Returns Policy is in addition to other rights you may have as a consumer under the Australian Consumer Law (ACL).

WARRANTY

10. Dellis Furniture’s custom made items are handcrafted in Australia out of solid timbers and veneers. Being handmade, items can show a variance in colour or pattern, a proof that each piece is unique and made to order. All solid timber and timber veneer has, by nature, variations in grain, colour tone and texture. Dellis Furniture cannot guarantee that colour or wood grain of any piece of timber furniture will match different pieces. In addition, exposure to light and/or temperature changes can affect the condition of your furniture over time. Dellis Furniture will not offer a refund due to a variation in colour from the depicted on our website and your screen.

11. Our imported items come from many different countries such as China, Africa, India, Indonesia and so on, and manufactured in different factories overseas. Products coming from different batches or shipments might look slightly different and might vary in colour, grain and small details, as different factories use different techniques and timbers in their manufacturing processes. Dellis Furniture can’t guarantee that items from different batches will match.

12. Our recycled timber products are made from timber reclaimed from old houses, wooden boats, old doors, building materials etc. Due to the nature of recycled timber, the products will come with some natural imperfections. This type of timber gives this furniture a unique and individual charm. Sometimes, timbers may still have old slight paint marks in areas. The surface of each item may not be smooth, and unevenness may occur. Sometimes cracks/splits may occur in recycled timber, this is a natural occurrence of this type of timber and is no way a fault. Timber may then be used to fill these cracks, which will blend in with the appearance and give every item a unique look. Putty, wood glue and sawdust may be used to fill in cracks and gouges when necessary.

13. Old hardware, like bolts, nails, screws may be still visible in some items, otherwise, when these materials have been taken off, marks and dents may still be visible on the timber. The colour tones on the timber will vary from piece to piece. You cannot request a certain colour as all pieces come in their own individual colour and finish and no two pieces will ever be the same. This is part of the rustic recycled charm of this furniture. If you have any hesitations please avoid purchasing these products.

14. Most of our imported items come with a 12-month warranty, but each of our suppliers has individual manufacturer warranties for their products, which will vary from company to company. Please contact us if you need information regarding a particular item.

15. We take care to provide you with accurate descriptions of colour and images of our products; however it may be possible that the colour of your item may be different from the photos shown on your screen.

16. Because all Australian made items are handmade and there may be variance in colour or pattern for this reason.

TIMBER – Australian Made Items
17. A 5-year warranty covers the structural integrity of Australian Made timber items. We ensure the quality of our design and workmanship of all our timber products and expect them to provide a lifetime of enjoyment. Solid timber, however, is a natural product and is, therefore, subject to changes in the environment. Any movement, joint separation or bowing in timber as a result of a change in humidity or fluctuating temperatures is not warranted.

UPHOLSTERY, FABRIC AND LEATHER – Australian Made Items
Your purchase is covered by a 10-year structural warranty unless otherwise specified. This covers defective workmanship in furniture that is subject to normal application and which has been carefully maintained and sensibly used. The warranty specifically relates to frames, suspension and support, and excludes fabrics and leathers as Dellis Furniture is not the manufacturer of these products. All our fabrics and leathers have been hand selected from the highest quality mills and tanneries around the world to ensure they meet exacting standards.